Have an issue with your product? If you wish to return your FitBand order, please do so within 30 days to enjoy our 30-Day Money Back Guarantee. Please email us to start the process
If you have received damaged, defective, or incorrectly shipped merchandise, please contact email us. We will gladly replace the incorrect, damaged, or defective merchandise. We will re-ship your correct order upon receipt of the incorrect item(s). Please be careful when confirming your shipping address and choosing your products as we are unable to change once you have ordered.
Most orders are processed in 1-3 days and typically arrive in 10 to 14 business days in the US, UK, CA and AUS. Delivery times may vary if you're outside these countries and may differ based on your countries customs processing times. The timeframe provided excludes customs delays. Customers are responsible for all customs costs.
You will receive a confirmation email after you have placed your order, and another when your order is sent out. Please ensure to enter correct and precise details such as email and shipping address upon ordering. As we do not refund or resend orders that have been held by local post because of incorrect addresses.
Orders are processed within the day. Please be careful when confirming your shipping address and choosing your products as we are unable to change or cancel, all orders are final once submitted.